Swift Services New Castle

• Avigail★★★★★
  a year ago

  Swift Services did a great job on my Chimney! I did not have any heat due to my Chimney being clogged and the lining being extremely old and in bad shape. Swift was able to come to my house the same day I called and get the work completed a day later. Thanks to Swift I am able to use my furnace again which is a necessity with the frigid weather coming. Swift is also very flexible with payments; they offer a payment plan if you need one. I would highly recommend this company.

• Jeff Garvey★★★★★
  a month ago

  Mike and staff were professional in cleaning our chimney and installing an awsome fireplace. Went above and beyond thanks !

• Shaun Orr★★☆☆☆
  a year ago

  The work was incredibly slow with very little explanation of timeline. Originally, we were told it would be a three day job and we explained we were on a timeline. The crew worked varied hours (as little as one hour one day) with little communication about what was done. The whole project took over a week to complete. The owner came to the house and measured everything to get a quote. We were told the crew would start the job on December 3rd (originally 11/25th). They arrived unprepared, without materials, and to measure again. They were aware that the job was moving forward so they could have measured before 12/3, but made no effort to prepare for the work. The owner said they had to proof the chimney (however, we were told that the actual work would have begun on 12/3 since the measurements were already taken and documented on the original quote). More than weather appeared to have impacted the job’s completion. A lack of planning around the weather appeared to have impacted the job. A metal flashing was installed as a barrier in my young daughter’s room. It was not cut to size, had sharp edges that could have cut her, and was done with exceptionally poor craftsmanship expected of an apprentice, at best. We requested it removed and done properly. The flashing was removed and, in the process of removing it, damaged the chimney. They did not repair the damage they caused leaving holes in the chimney where they screwed in multiple masonry screws. More about this later. At one point we did speak to the craftsman about the flashing and the speech was incoherent, circular, and jumbled making it difficult to understand what was said. At one point in the job, our router and blink cameras (inside and outside the house) were unplugged and disabled while they were working in our house without us present. I had to call the office to have them call the crew to plug them back in as we use them to see that our kid gets off the bus and safely home. After that conversation due to concerns about the crew, the timeframe, and work , multiple attempts were made to contact the owner. Office staff fielded the calls and told us to write down our concerns and share them with the owner. Finally, on the last day of the job, the owner arrived unannounced at our house while my wife was home. He did not call nor return any phone calls. When we did speak to him, he was rude, condescending, and told us he didn’t return our phone calls because he was away. He is the principal operator and owner and, according to his office staff, inaccessible as the primary and only decision maker. Never once during our phone calls were we informed the owner was inaccessible because he was away and not taking phone calls related to HIS BUSINESS. When he did arrive in the final day he dismissed our concerns, interrupted us multiple times (at one point telling us to hurry up because he knew what I was going to say - even before I said it) and refused to fix the damage done when taking off the flashing because “it was not in the contract”. When I criticized his dismissiveness of our concerns and lack of accessibility as owner of the company, he engaged in ad hominem attacks against me by calling me a bully (using a definition of bullying he created) while referencing his grandson’s school project on bullying. The only thing that was done in a timely fashion was cashing the check I wrote them for services. Even the invoice documenting payment took two days. I would encourage people looking for quality customer service, good communication, reliable work, valid timelines, and an invested owner that is accessible to cast a wide net before settling on Swift. All that being said, they do a good job sweeping/cleaning chimneys so there’s that.

• Emily M Byrne★★★★★
  8 years ago

  We had a very old, damaged chimney repaired and a new wood stove and flue liner installed. Every person we dealt with at Swift was a true professional, from the owner, to the diagnostician and his apprentice, to the office manager, to the skilled workmen who did our entire installation. Everyone was very knowledgeable and pleasant, communication was easy and clear, we got exactly what we wanted, and safety is their priority. I'm glad I chose Swift Services and will be using them to clean and maintain our system for years to come. Highly recommend. 😀

• charles spallino★★★★★
  5 years ago

  First I’d like to say thank you to Swift for there outstanding service and integrity, they really went the extra mile in taking care of a pipe cleaning and professional inspection for my Brother. They really truly care for the well being and safety of everyone. These days it’s hard to find a company that stands behind the badge of caring with integrity, Swift Service does that with pride. I highly recommend all services and will return when in need. Thanks again Swift.

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