Naperville Chimney Services

• Gint★★☆☆☆
  4 months ago

  We used Naperville Chimney Services for pressure washing & weatherproofing after deciding their chimney repair quote was too expensive. Pros: • Clear online communication and friendly technicians • Professional email receipts with photos Cons: • Technician tried to skip pressure washing, saying “we like to keep some algae on there as a barrier” ….really? • Had to show their own email to confirm pressure washing was included • Only ~60 minutes of total work but charged $900 labor + ~$240 materials (equates to $450/hr/each for two workers) Overall: Good communication, but overpriced for the amount of work. A general contractor may be a better choice for waterproofing. Communication: 5/5 Attention to Detail: 3/5 Value: 2/5 Quality of Work: TBD

• Bob Miller★★★★★
  a week ago

  Naperville Chimney Services were great. They fixed a broken damper string and assessed our chimney. They gave us an honest analysis and didn’t try to upsell us on unnecessary services. They also gave us a few tips on fire safety, which we appreciate. We would definitely recommend them to others.

• Prashant★★★☆☆
  2 months ago

  I utilized this company's services in 2024, largely due to my respect and high regard for the Naperville Fire Department, whose involvement factored into my decision. The work performed was satisfactory, and the overall process went smoothly. However, I found the cost to be on the higher side. The service includes a lifetime warranty, contingent upon the completion of an annual inspection, which is priced at $250—even though an inspection service is listed online at $69. While I understand this is part of their business model and accept the terms, my concern lies with their communication practices. Although the company sends annual reminders, those reminders fail to clearly state that failing to schedule the inspection with them will void the warranty. I made a reasonable request for them to either: Schedule me automatically for the annual inspection on a preferred date each year, or Add a simple note to their reminder email stating, “To maintain the lifetime warranty, an annual inspection must be scheduled with us.” Unfortunately, the representative repeatedly declined, citing that this requirement was stated in the contract and communicated verbally at the time of service. My request was not to alter the terms, but simply to help ensure clarity and continuity. As someone juggling many responsibilities—and growing older—I believe a small, customer-friendly addition like this could make a meaningful difference. Is it truly too much to ask for? The call ended with us agreeing to disagree. I hope that someone in management reviews this feedback and considers making small improvements to enhance customer experience. Thank you.

• Bill Sheridan★★★★★
  2 weeks ago

  Naperville Chimney Services did a great job inspecting my seldom-used 58 year-old chimney and giving me a complete report on maintenance required to put my fireplace back into operational service. Both technicians were experienced, polite, and very professional. I recommend NCS for any homeowner requiring comparable chimney services.

• Laura Chamberlain★★★★★
  2 weeks ago

  on time, neat, thorough, Wayne and Aiden taught me a few new things about fire safety and took the time to show me where my cutoffs were located, how to know if my fire extinguishers are working and the anatomy of various exhausts that my house has. I appreciated them! I’ve been a customer for years! I don’t call anyone else.

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