Masters Services Chimney & Masonry Dallas

• Doyle★★★★★
  2 months ago

  Master Services recently installed a new fireplace and mantle in my living room, and built a custom section for my TV and mounted it for me. The entire experience was exceptional. From start to finish, their team was professional, knowledgeable, and incredibly easy to work with. They helped me choose a design that fit my home perfectly, and the craftsmanship shows in every detail. Kyle in particular did an excellent job of pivoting when a few design decisions changed along the way—he was flexible, communicative, and made sure everything turned out even better than I’d envisioned. The installation was done efficiently and with great care—no mess left behind, clear communication throughout, and a final result that looks like it came straight out of a magazine. My living room feels completely transformed, warm, and inviting. I’ve already received multiple compliments from friends and family. I highly recommend Master Services to anyone considering fireplace work or home improvement. Their quality of work and customer service truly stand out.

• Keith Goolsbee★★★★★
  9 months ago

  The company was quick to respond when we had an issue that needed immediate attention to prevent further damage. They showed up when they said they would and performed the work professionally. Good options, and fast installation scheduling, for restoration work. Good communicators and we are pleased with the way things turned out.

• Tom Bundschuh★★★★★
  6 months ago

  Masters Services made a beautiful chimney cap for our home and they stand by their product. Our first cap had a defect and Masters replaced it free of charge. Great service and great products!

• Ryan Nguyen★☆☆☆☆
  3 months ago

  I requested a quote for fireplace remodel, to which they scheduled Cayden to come out. He was very friendly, answered all of our questions, came on time for the estimate. He said he would send over the quote in a few days after I sent him a few ideas of what we wanted. I didn’t hear back from him for a while. I sent him another text that Thursday following up, and he responded that he would get to it. Nothing but crickets after waiting for about another week. I figured he ghosted us after he said noticed our reaction when he had shared with us the typical cost of this type of project, being higher than we had anticipated. It was very unprofessional to not even attempt to put together a written quote, even after I, being a potential client, reached out for a response. I am a professional myself, and understand that as an employee, I represent the company that I am employed at, and Mr. Cayden represented Masters Services poorly. Maybe if I was very desperate, I would give another shot, but it just goes to show they didn’t want my business in the lack of response I received.

• Ian Maclean★★★★★
  2 years ago

  I chose Master Services to restore 3 chimneys/fireplaces in my historic home largely because I was very impressed by their knowledge and passion for the project, as well as the process used to coat the inside of the flues to bring them up to code. And I couldn’t be happier with their work and the finished product(s). The fireplaces work great and look great! Mine was a large project that had some unavoidable delays but Master Services was always reliable and saw the project through to the end, I could and see and appreciate the team’s collective dedication and satisfaction in completing a job well done!

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