Chimney Sweep Master

• kathy dutton★☆☆☆☆
  11 months ago

  Whole replacement of fireplace, inner box, new Chimney. Smoke pours out of it and I can't even use it. They were very unprofessional and not helpful at all trying to get my fireplace working properly. They took 7k for the down and didn't finish. I finally just quit trying to get this fixed. They are not locally based at all. They are out of Texas and send technicians from TX. Do not use this company. Big Corp that doesn't care about customer just getting money. There are lots of 100%local companies to choose from.

• Tim Campbell★★★★★
  5 years ago

  Sean called me prior to arrival to ensure I understood he would not be able to get on the roof, (it was snowing). He was able to do a thorough inspection despite the weather. He was very honest and professional, he even went the extra mile to show me how to properly install a blower that I had installed incorrectly previously. I am having some repair done work at his recommendation and will update this review upon its completion.

• Mandy Lamb★★★★★
  5 years ago

  Fantastic service by Shaun! Arrived on time and got to work. Inspected the fireplace and chimney and swept the chimney. Was charged less than what I was actually quoted. Very friendly as well. Some non urgent work was recommended too but there was no pressure to have it done. Was informed they would email the quote and it would be up to me to decide to follow through. Clean up was very thorough. Would recommend to anyone needing work done on their fireplace.

• charla marshall★★★☆☆
  3 years ago

  During a residential remodel for a client we contracted Masters Services to inspect the chimney and clean, if necessary. Josh was our Chimney Expert and he was great! He had to make several trips out and he kept us up to date each time he came out. Angela handled our paperwork and billing. She stayed in contact, as well, to ensure everything was handled properly and that we were satisfied. We had an issue come up with billing. I called to speak to Angela and the Office Manager, Geana, answered. She was extremely rude and very hard to work with. She didn't honor what we were told. That's fine. Not a deal breaker. I tried explaining the situation to her and she wouldn't listen and kept talking over me. I was extremely frustrated by her inability to assist me and help me come up with a resolution. I snapped and cussed at her. Not my best moment. Her behavior was so unacceptable. She argued with me, told me she was the office manager and that things were the way they were because of her. I don't believe the customer is always right. They are certainly not. However, I do believe working together to find a solution instead of arguing over everything your customer says is not the recipe for repeat business. Especially, when they're spending over $5000 for your services. If not for Angela & Josh I would have given zero stars for the way Geana handled the situation. With Geana being the office manager you'd think she'd work with the customer a little harder to come up with a solution and set a better example in front of her office staff. A leadership position requires a cool head and poise... even during turmoil.

• N H★★☆☆☆
  3 years ago

  They are out of Denton & the technician asked to use my internet because his service was spotty. Good manners pushed me to accept that, but I didn’t appreciate it. I ordered a camera inspection & chimney sweep in a home built in 1909 due to some smoke smell in the attic when we burn wood. The technician acted like he had never seen a chimney from that era. Quoted me over $42,000 in repairs and fear-baited me with “I’m surprised you haven’t burned your house down yet”. Refused to do the chimney sweep because we didn’t have a damper. Price and job repairs were cost prohibitive.

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