Chim Chimney Hermitage

• Scott Voelkerding★★★★★
  2 months ago

  I hired this company to retrofit a 100-year-old coal burning fireplace with a new vented gas insert (with coals). From the sales associate to the installation crew, this company was knowledgeable, friendly, and professional. Their commitment to code compliance and safety was prevalent in their company culture and a significant factor when choosing this conpany for this work. I was also very satisfied with the Valor vented gas President insert. Whether you need a chimney or dryer vent cleaning or an installation of a new or retrofit fireplace, I highly recommend Chim Chimney.

• RLena Blank★☆☆☆☆
  2 months ago

  *Edited update* Kelsey reached out to personally to apologize for the way the re-scheduling was handled. She PROMPTLY resolved the issue and had a technician at my home first thing the morning after we spoke. Trey was extremely polite, professional, and performed a thorough inspection with a detailed report. After the initial and uncommon scheduling incidentan appt at the beginning of Oct and the first available was November 10, totally understand. On the morning of the 10th as Im awaiting their arrival, I received a 'text' stating the technician was sick and I needed to call to reschedule. While I understand that issues happen, it was the way it was handled that is the actual issue. I called and explained that I received this text having to cancel my appointment and was calling to reschedule. The only option I was now given was a date in mid December. When I asked if there was a way to compensate/accommodate my time (off from work today) and them having canceled at the last minute, by working me in at a earlier date. I was told they didn't cancel, they can't control employees getting sick but did offer me a option to pay an additional fee of around $70 for priority service. So..... I wait a month for my appt, they cancel on me, push me to the back of the line on rescheduling OR want to upcharge me to show up sooner than 5 more weeks from my initial appt. Very disappointing customer service, maybe it was a blessing in disguise, or maybe just a giant red flag.

• Carrie★★★★★
  2 weeks ago

  Braden from Chim Chimney came out to clean and inspect our fireplace and chimney this week. He was on time, knowledgeable, and efficient with the entire process. He took the time to go over all of his findings and educate us on several things pertaining to our wood burning fireplace. I cannot say enough good things about Braden and Chim Chimney and will be calling them again when it is time for another inspection!

• David Bockian★★★★★
  2 months ago

  Chim Chimney is without a doubt the best fireplace related company in middle Tennessee! They are very price competitive and exceed every service metric I could ever have imagined!

• Brian Kelley★★★★★
  a year ago

  Chim Chimney offered excellent service at a reasonable price. They were very good at communicating with us via text and email with service reminders arrival times, and background on the technicians who were scheduled to arrive at our home. Our service technicians, Trey, Ross, and Rutger were extremely professional. Trey was thorough in examining our gas fireplace, and clearly explained our situation so that we were confident with his recommendations. Ross & Rutger did a great job in installing our new gas fireplace insert and in showing us how to operate the device. All three of these gentlemen were knowledgeable, courteous and respectful. Chim Chimney offers a military/Veteran discount, which helps their price competitiveness. We’re very happy with them and now consider ourselves as regular clients!

Reviews powered by Google Maps