Carolina Ductmasters Greensboro

• Isaiah Weed★★★★★
  a week ago

  We were fortunate to find Carolina Ductmasters after being quoted a ridiculous amount from an HVAC company. Carolina Ductmasters gave us a no-nonsense quote over the phone which didn't increase upon arrival (I've read about a lot of this with other companies.) They were very friendly and did a great job cleaning our ductwork at an affordable price. They pointed out mold in our upstairs unit (we already knew this was an issue) and applied a treatment during the same visit at an affordable price; this did not in any way come across as an upsell or scare tactic. They were honest and didn't in any way try to push this, and we were happy to move forward and glad we did. They finished the job timely but not rushed, and took care in cleanup. The ducts/returns look amazing and we're already breathing better.

• Michelle Brown★☆☆☆☆
  a year ago

  This is a long review because I want people to truly understand why. I would NOT recommend Carolina Ductmasters. They don't care about your safety and will not properly inspect your fireplace. You will put your family and investment in danger if you hire them. They are nice on the phone, but they are not willing to hold themselves accountable for their dangerous practices/mistakes. They were recommended from Angi and I hired them in spring 2022 for an in depth inspection due to planned home purchase. I began using the fireplace in winter 2023. I burned about 1/4 of half a cord of hardwood during that time and noticed smoke stains developing at the ceiling seam from behind the fireplace wall... Indicating an issue. After months (Feb-June 2024) of trying to get a resolve from their manager Robert and GM Marshall Adams on why this issue wasn't caught or mentioned for my initial safety inspection, I was basically brushed off. They were no shows for scheduled investigations and then tried coming to my home unscheduled on a Saturday. I was forced to send them away because I was leaving and they didn't schedule a date/time. To date the GM tells me they are all booked up and I would have to wait until they are free. But yet they seemed to have open schedules whenever they wanted me to pay for a yearly inspection. I had to hire a different company to inspect my fireplace and they immediately found the safety hazard, showed me, and told me the fireplace is not safe and I'm lucky my house didn't catch fire. If you value your lives, choose a different company to properly inspect your fireplace.

• Tracy Dolan★★★★★
  a year ago

  We had Carolina Ductmasters clean our ducts, returns, and dryer vent. From the first call from Robert, to talking with Sarabelle to schedule, to Bryce completing the job, everything was as we had hoped. Never had this type of cleaning done before, so we didn’t know what to expect. Bryce was efficient, professional, and thorough. If you are considering having this done at your home, you can feel confident that the job will be done in a timely manner and professionally. Would definitely hire Carolina Ductmasters and Bryce again! Thank you!

• Anna Murphy★☆☆☆☆
  a year ago

  Not worth $450. Things were going good on the 1st 2 of 12 vents but quickly went down hill from there. I don't believe she cleaned the bathroom vent at all. And the vents run at least 30ft to the HVAC but She was only sticking 5ft of the hose in the vent. The vent covers were half heartedly brushed off. I had to go behind them and take em up and soak and clean each one. They tracked dirt into my home from outside and left dust debri on the floor by the vents . I will not recommend them. Now I have to look for someone else to clean up behind Ductmasters employees.

• Derek Webster★★★★★
  6 months ago

  Richard came out to do my dryer vent. He was very polite and cleaned up everything after he was finished. Would use him again and recommended them.

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