Black Knight Chimney Inc.

• Toby Vollnogle★☆☆☆☆
  a month ago

  I had Black Knight come and clean my chimney on Oct 1st. They cleaned going thru my wood burner and then went outside and put a extension ladder up to check from the top of the chimney. when the tech went up the ladder and came down the ladder he did not stop to check the outside of the chimney itself. He then came inside and proceeded to tell me that although the linings would need to be changed in the future, it was ok to burn in my wood burner. He then went out to his truck to call his boss and finish writing up my bill. When he came back in, he said he had bad news and that I couldn't burn in my wood burner because there was charring on the wood attached to the chimney (which he never stopped to look at). he told me that it would be very expensive to fix (FYI, they knew I was a widow). I told them that I would not burn then. Next, I called a friend who has a boom truck and he came down and went to the top of the chimney where the said charred wood was and took pictures. Imagine that, no charring!!! I am angry beyond words! Just be honest in your business dealing and don't try to scam people!

• Sue Burdick★★★★★
  3 months ago

  Shout out to Zack and Craig for solving my problem with dead critters inside my chimney. Arrived when I was told they would and got right to solving my problem. Many thanks.

• Shannon Buha★★★★★
  7 months ago

  We had Black Knight Chimney remove a flue pipe that was no longer in use. This job was much more difficult than anticipated, but Zach and Kirk were able to handle it. They had to cut apart the thick, extremely heavy pipe, that had been welded together, and carry it out in pieces. Thank you Black Knight Chimney!

• Rob Ti★★★★★
  2 years ago

  I called to schedule a chimney sweep. The price was competitive, and the wait time was reasonable, so I booked with them. I was informed a day later that they could come much sooner than initially quoted, which I gladly accepted. I was called 20 minutes before the arrival of the technicians, as I had requested. The technicians were very polite, friendly, and professional. They worked with great patience and care. They never attempted to upsell. I was very impressed and can wholeheartedly recommend this company to anyone needing stove and chimney cleaning.

• Sonya Domaracki★☆☆☆☆
  3 years ago

  Had company come out to preform some repairs. We needed a new Damper, the chimney needed lined along with some mortar work. They informed us that they would need to come out and do their own inspection of our chimney first before doin the work. They started they would provide a quote and if we went through them to have the work completed the amount paid towards the inspection would go towards the services for repair. We were fine with doing this as we knew this work needed completed before they even came out. So they came out and did their inspection charged us over $135+ and stated we would have a cost estimate for the work in a day or two. Well that time came and went without any cost estimates being received. I called the company multiple times over the following weeks asking for our cost estimate. I was told it would be emailed to me yet never received it. I called back and verified that they had the correct email address even. Long story short it has now been almost two months since they came out and did this “inspection” but never provided us with any cost estimate to have the work repaired. We will not and would never recommend this company to do services if they can’t even return a simple cost estimate that was already paid for. I can’t imagine how long and how unresponsive they would be if we actually had they complete a repair. In all honesty my husband and I feel as if they are running a scam requiring people to have them do a inspection before they do the work. Then once people pay the inspection fee they never agree to pricing to do the work. We would have been better off throwing $135+ out the window. DO NOT RECOMMEND AT ALL!

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